1. Introduction
This statement explains your rights as a consumer when using Coordify’s services. Coordify is a property management platform operated by Eleven Star Labs Limited, registered in the United Kingdom. Nothing in this statement affects your statutory rights under the Consumer Rights Act 2015.
2. Services We Provide
- Tenants (e.g. reporting maintenance issues, accessing tenancy records)
- Real estate companies (managing portfolios, monitoring compliance)
- Councils and regulators (reporting and audit tools)
- Maintenance and security companies (task allocation and tracking)
3. Your Legal Rights
Under the Consumer Rights Act 2015, you are entitled to services delivered with due diligence and professionalism. If the platform is faulty or not as described, you may be entitled to a repair, replacement, or refund where applicable.
- Services performed with reasonable care and skill
- Services delivered within a reasonable time
- Services that match their description
- Digital content that functions as described
4. Remedies If Things Go Wrong
- Request repeat performance or a price reduction
- Repair or replacement of faulty digital content
- Refund if issues cannot be resolved within a reasonable time
- Right to cancel if services are delayed
5. Limitations
- We are not responsible for issues outside our control (e.g. outages, third-party failures)
- Rights apply only to services provided directly by Coordify
- Does not override agreements between tenants, landlords, or councils
6. How to Exercise Your Rights
If you believe your rights have been breached, contact us with details of the issue and your account or tenancy reference. We will acknowledge your request and work to resolve it promptly.
7. Governing Law
This statement is governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of UK courts.